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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 3 Hours please chat with us directly.

Things to Know

• Please arrive no later than 30 minutes prior to your trip's scheduled departure time. If you are too late, your ticket will expire and cannot be Refunded and Changed.
• You can check in with e-ticket on mobile or device. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee, any additional fees and surcharges.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• Each passenger is allowed of baggage shall not weigh more than 20kg and baggage size 24 inch plus one handbag. If more than that the operator will charge 100THB for each, please pay extra charge directly to the staff at the pier.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• IMPORTANT: If the date and time specified on the ticket passed already, it cannot be changed, cancelled or refunded.
• Each passenger is allowed of baggage shall not weigh more than 20kg.
• Check in point: at Kong Ka Pier, please look for ChaoKoh Speedboat sign.
• INFANTS are NOT allowed on speedboat.
• The Speedboat trip is not suitable for pregnant women, children, people with heart or back problems, or other physical impediments.