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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 12 Hours please chat with us directly.

Things to Know

• Please arrive prior to your trip's departure time no later than 30 minutes. If you are too late, your ticket will be expired and cannot be Refunded and Changed.
• You can check in with e-ticket on mobile or device. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee and any additional fees and surcharges.
• Each passenger is allowed 2 luggage per passenger.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• If the date and time specified on the ticket passed already, it cannot be changed, cancelled or refunded.
• The ferry can be changed to different ferry it depends on amount of passengers and suitable.
• CHECK IN POINT: at Railay East floating bridge in front of Railay Princess Hotel, please look for Ao Nang Travel staff.
• Please note that during low tide passenger need to take long tail boat to the ferry as ferry can't anchor near the floating pier during low tide.