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Refund

• Cancellations made 72 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 72 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 24 Hours please chat with us directly.

Things to Know

• Passengers shall arrive at the Lomprayah check in point at least 45-60 minutes before the departure time to confirm the trip. If you are too late, your ticket will expire and cannot be Refunded and Changed.
• You can check in with e-ticket on mobile or device. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include an entrance fee, any additional fees and surcharges (if any).
• Each passenger is allowed 1 luggage not over 30 kg. and 1 carry-on baggage not over 10 kg. (Luggage size not over 119 x 119 x 81 cm., Carry-on baggage size not over 56 x 36 x 23 cm.). The excess limit will be charged 200THB per bag and paid directly to the staff.
• Water sports equipment will be charged 400 THB for travel by bus and boat, or 300 THB for travel by boat only.
• Bicycles - will be charged 700 THB (folding bicycles only) for travel by bus and boat, or 500THB for travel by boat only.
• Pets are not allowed on board.
• The vehicle is subject to change depending on the amount of passengers.
• If the date and time specified on the ticket passed already, it cannot be changed, cancelled or refunded in any cases.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• The passenger needs to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah Office.
• INFANT: 0-1 years old is free of charge, sit with parent.
• CHILD: 2 - 11 years old pay as child price
• In occasions, you might be required to board a speedboat or fast ferry.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Due to safety policies, pregnant passengers are not permitted to travel with the Speedboat.
• CHECK IN POINT: at Lomprayah counter at Thong Sala Pier
• The Speedboat trip is not suitable for pregnant women, children, people with heart or back problems, or other physical impediments.
• Please note that from 25 Jul 2024 onwards will change the type of boat to Fast Ferry (Catamaran)