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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 6 Hours please chat with us directly.

Things to Know

• DOMESTIC Routes: Please check in 45 minutes before the departure time, check in close 15 minutes of departure time. If you are late, your ticket will be expired and cannot be Refunded and Changed.
• For KOH LIPE to LANGKAWI and LANGKAWI to KOH LIPE: Please check in 90 MINUTES (local time) before departure time for the immigration check and have your passport ready. Check in close 45 minutes of departure time. If you are late, your ticket will be expired and cannot be Refunded and Changed.
• You can check in by showing e-ticket on mobile to staff at the pier. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• Each passenger is allowed 1 baggage shall not weigh more than 30kg. and carry on 1 bag shall not weigh more than 10kg. per person. For excess baggage limit please pay the extra charge directly to the staff at the pier.
• The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• INFANTS are NOT allowed on speedboat.
• The Speedboat is not allowed for pregnant women and is not suitable for children, people with heart or back problems, or other physical impediments.
• In case of damaged luggage or bag, the operator can compensate for damages not exceeding 1,000 THB per luggage or bag. The operator will not be liable for loss or damage to baggage, fragile, perishable and valuable items in your checked and carry-on baggage.
• In case of loss of luggage or bag, the operator can compensate for the lost not exceeding 2,500 THB per luggage or bag.
• The operator recommends the passenger keep high value or passport with the passenger all the time and the operator is not responsible for the lost.
• The operator relies on safety as important. The operator can not be held responsible for travel delays or travel cancellations.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Due to safety policies, pregnant passengers are not permitted to travel on the Speedboat.
• IMPORTANT: If the date and time specified on the ticket passed already, it cannot be changed, cancelled or refunded.
• MEETING POINT: The driver will show the sign board with a name at the exit gate between no.7 and no.8, please look for it.
• The boat may stop between an island before going to Koh Lipe.
• Passenger will wait at Pakbara Pier before taking a boat around 30minutes.