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Langkawi to Koh Ngai

Q: What's the boarding process on the day of my trip?

At the pier listed on your ticket, find staff from your ferry operator and show your e-ticket QR code from your phone. They'll give you a sticker or boarding pass and direct you to your boat. Most piers offer luggage help—look for staff in company uniforms near boats or booths.

Q: Do I need to print my ferry ticket or is mobile ok?

No, printing isn't required. Just show the e-ticket QR code from your phone (or other device) to the ferry operator staff at the pier listed on your ticket—they'll issue a sticker and/or boarding pass and direct you to your boat. Prefer paper? Register as a member to print your e-tickets and VAT receipts.

Q: What happens if my ferry is cancelled due to weather?

If bad weather forces the ferry operator to cancel your trip, you can choose a full refund or reschedule to a new date. Refunds only apply when the operator cancels—not if you choose not to travel. Arrange this via the refund button in your Liva account.

Q: What are the baggage allowances?

Ferry e-tickets include a free baggage allowance of 20–25 kg per person, depending on the operator. Excess baggage can be paid for in cash directly to the ferry operator. Always check your specific route's trip details for exact allowance limits.

Q: Can I change the date of my ticket?

Yes, you can change your ticket date. Notice of 24–72 hours (varies by operator) is required, with a 200 baht/person fee for a second change. For Bali Ferry, 7 days' notice and a USD $10 fee apply. Contact support via live chat to process changes—not by email.

Q: If I miss my ferry, can I take the next one?

No, you generally cannot take the next ferry if you miss your booked departure — tickets expire and are non-refundable and non-changeable. Arrive at least 30 minutes early to avoid missing it. If you do miss it, contact customer support immediately for the best available alternative options.

by Satun Pakbara Speed Boat Club · Operator profile

Summary

Instant confirmation

Departure

09:30 · Telaga Harbour

Duration

4h 20m

Arrival

12:50 · Beach Jetty

Confirmation

Instant confirmation

Refund

Full Refundable

Cancellation

24h before departure

Map

09:30 Telaga Harbour Langkawi Ferry approx. 1h 30m
· Pattaya Beach Koh Lipe Speed Boat approx. 1h
· Koh Bulon Speed Boat approx. 1h 15m
· Beach Jetty Koh Kradan Speed Boat approx. 15m
· Koh Mook Pier Koh Mook Speed Boat approx. 15m
12:50 Beach Jetty Koh Ngai

Travel Tips

Arrive 30 min before
E-ticket on your phone
Times may change
Luggage 20 kg
No pets
Not for expectant mothers

Please arrive no later than 30 minutes before your trip's scheduled departure time. If you are late, your ticket will expire and cannot be refunded or changed.

You can check in by showing the e-ticket QR code (sent by email) on your phone. Please make sure you check in with the operator you booked with.

Times stated are estimates only. The actual schedule may change without prior notice due to weather conditions and unforeseen events.

The price does not include entrance fees (if any), or other additional fees and surcharges.

Each passenger may bring luggage up to 20 kg. Excess luggage may be charged directly by the staff.

This is a point-to-point service. The company does not take responsibility for delays or missed onward connections, including flights.

Pets are not allowed on board.

INFANTS are NOT allowed on speedboat.

The Speedboat trip is not suitable for children, people with heart or back problems, or other physical impediments.

The Speedboat departure time may vary depending on the weather conditions.

Please keep your valuables, travel documents, and important items with you at all times. The company is not liable for loss of or damage to personal belongings.

For safety reasons, pregnant passengers are not permitted to travel on this service.

In case of weather conditions or government orders preventing travel, the operator reserves the right to cancel, postpone, or replace the trip with alternative transport without prior notice.

The departure time may vary depending on the weather conditions.

Please look for the Satun Pakbara Speed Boat Club sign at the meeting point.

Will change to another boat at Koh Lipe.

Terms & conditions

Full Refundable
Cancel up to 24h before
Changes up to 24h before
Under 24h — chat with us

Refund & cancellation

Cancellations made 24h or more in advance will receive a full refund.

Payment method	LiVa Voucher	Refund to original method	Bank transfer
Credit / Debit Card1	✓Free	✓5%	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
PromptPay2,1 Available in: TH	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
TrueMoney Wallet2,1 Available in: TH	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Rabbit LINE Pay2,1 Available in: TH	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Mobile Banking1,3 Available in: TH	✓Free	✓5%	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Internet Banking2,1 Available in: TH	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Alipay2,1	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Installments2,1 Available in: TH	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB
Google Pay2,1	✓Free	Not Applicable	✓Thailand 1.5% (minimum 50 THB)international 3,500 THB

Refund Estimated Time LiVa Voucher Instant·Refund to original method Within 7-15 days·Bank transfer Within 2-21 days

1 Bank transfer refunds carry a transfer fee.
2 This payment method cannot be refunded back to its original source.
3 Refunds for this payment method are not processed automatically.

All refunds are issued in Thai Baht (THB). If your bank or card account is held in another currency, the exchange rate and any conversion charge set by your bank will apply. Refund amounts always follow the operator’s cancellation policy for your booking; these columns describe how the money can be returned, not how much.

If you choose LiVa Voucher credit. A LiVa Voucher carries no fee and reaches you as soon as your request is approved. It is valid for 12 months from the date you paid — not from the date it is issued — and it can be spent across more than one booking.

Cancellation policy

Booking changes or cancellations must be made up to 24h before your departure date. However, round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendment policy

Allowed without penalty if written notice is made over 24h prior to departure. Amendment is subject to availability and new rates may apply.
Amendments are only allowed to change the time or date of the same route (same operator, vehicle, route and price).

Late booking

For all late bookings under 24h please Chat with us directly.

Operator & vehicle

Operator profile → Vehicle details →

Satun Pakbara Speed Boat Club

Ferry / Southern 1

Satun Pakbara Speed Boat Club Ferry Southern 1: Route Overview The Satun Pakbara Speed Boat Club Ferry Southern 1 service connects Pakbara Pier in Satun province with popular Andaman..

Speedboat / Fairus

Satun Pakbara Speed Boat Club: Speedboat Fairus The Satun Pakbara Speed Boat Club operates the Fairus speedboat from Pakbara Pier in Satun province, connecting mainland Thailand with..

Things to do — Koh Ngai

All of Koh Ngai →

Frequently asked questions

What's the boarding process on the day of my trip?

At the pier named on your ticket, look for the staff of the ferry operator listed on your ticket as well. Please present your e-ticket (QR code) from your phone or other device—they’ll provide you with a sticker and/or boarding pass and direct you to your boat. Most piers have staff available to help load your luggage. In Koh Samui, staff are usually stationed at booths near the boarding area; at other locations, they’re typically near the boats, wearing their company uniforms.

Do I need to print my ferry ticket or is mobile ok?

You don't need to print your ticket. On the day of travel, simply present your e-ticket (QR code) from your phone or other device to the ferry operator staff at the pier named on your ticket—they'll give you a sticker and/or boarding pass and direct you to your boat.

If you'd prefer a printed copy, you can register as a member on our site, which allows you to easily print out your e-tickets and VAT receipts.

What happens if my ferry is cancelled due to weather?

If your trip is cancelled due to bad weather, you can choose between receiving a refund or rescheduling your journey.

Please note that refunds for bad weather are only issued if the ferry operator cancels the trip. Also keep in mind that speedboats are more likely to be cancelled than ferries, as ferries can usually operate in the rain except in extremely bad weather — though journeys may take a little longer during storms or strong winds.

To arrange your refund or new travel date, please click the refund button in your personal Liva account.

What are the baggage allowances?

Your ferry e-ticket includes ferry transport, baggage fees, and handling. The free baggage allowance per person is 20–25 kg, depending on the operator. If your baggage exceeds this limit, you can pay the extra fee directly to the ferry operator in cash.

To check the baggage allowance for your specific trip, please refer to the trip details for your selected route.

Can I change the date of my ticket?

Yes, you can change your trip date as long as you provide notice at least 24, 48, or 72 hours before departure—the exact timeframe depends on the ferry operator you booked with. A small service fee of 200 baht per person applies for a second change.

Please note:

Changes must be for the same operator and boat type as your original booking.
The change applies to the entire booking; for example, if your booking is for 3 passengers, we cannot change the date or time for just one of them.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

Bali Ferry :

Yes, you can. The change is required 7 days' notice prior to departure date. There is a small fee of USD $10 applied per time. Please click the chat button to speak with one of our customer service agents who will take you through the simple booking change process.

If I miss my ferry, can I take the next one?

Unfortunately, it is not possible. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.

To avoid missing your trip, please plan to arrive at the pier at least 30 minutes before departure to allow enough time for check-in and boarding.

If you do happen to miss your ferry and wish to travel as soon as possible, contact us right away, and we’ll advise you on the best available options.

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